Technical Support
Help before the sale and after it. Specification advice, setup questions, warranty claims and returns, handled locally by our team.
Support is for PTD dealers and integrators. End users should contact the dealer they bought from.
Matching heads to payloads, monitors to signal formats, lights to rooms. Send us the brief and we'll check the spec.
Configuration, compatibility and firmware questions, answered by us or taken straight to the factory team.
Faults, dead-on-arrival units and returns for credit, logged with us and handled locally.
Send us the model, serial number, your PTD invoice number and a description of the fault using the form on this page. We'll confirm the next step, which is usually to send the unit to our Randburg office for assessment.
The warranty is void if the serial number label is missing, damaged or tampered with, or if the product has been physically damaged.
Tell us within 24 hours of receiving the stock and return the unit within 7 days. We swap out DOA units that meet both conditions.
Stock returned within 7 days of invoice date gets a full credit, provided it is in resaleable condition with all manuals, software and packaging. Special order items are excluded. Between 7 and 30 days the credit is 70% of the original purchase price or 70% of the current selling price, whichever is lower. No credit is issued after 30 days. All returns are accepted at our discretion.
Their dealer. The dealer logs the claim with us and we handle it with the manufacturer. This keeps one clear line of responsibility.
Yes. Send us the cameras, signal formats, room or studio details and budget, and we'll recommend models and check compatibility before you commit to a quote.
Demonstration units may be available by prior arrangement. Ask your PTD contact.